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Essential Holiday Information:


PRICES, REDUCTIONS & SUPPLEMENTS ACCOMMODATION
BEFORE YOU BOOK YOUR RESORT
BEFORE YOU GO GENERAL
TRAVEL ARRANGEMENTS 

Prices, Reductions & Supplements

Prices on all the holiday pages are quoted per person and are based on the number of adults sharing.  Prices are intended as a guide only, we reserve the right to change prices - price can go up or down.

Travel & Stay Options & Prices

Holiday prices are influenced by a variety of factors, particularly depending on the type of travel option you book. It is not possible to show the supplements and fares for all our different travel arrangements due to the range of travel options available. We can usually offer you a choice of travel options and dates/times of travel. You will also find our transport providers may offer a choice of seat classes or upgrade options - your travel agent will be able to confirm the current prices.

Flights:
The prices we show for Scheduled flights are based upon the lowest fare available. The airlines will limit the number of seats available at these prices by flight and date of travel. If the price shown in the brochure is not available when you book, we will offer you the next best seat price. The price includes current taxes (such as air passenger duty), aircraft insurance, security, fuel and other associated costs known at the time of booking. Our prices are affected by changes in these costs (see sections 'Extra Charges -before booking').

Eurotunnel:
The prices we show for self-drive holidays by Eurotunnel are based on off peak return travel for one standard sized car (400cm x168cm) and up to 5 passengers. larger vehicles or more passengers will incur an additional charge. Our package prices represent the lowest fares available but Eurotunnel will limit availability of bookings at these prices by date and time of travel. If the price shown is not available when you book, we will offer you the next best price.

Eurostar:
The prices shown for Eurostar are based on Standard Class departures from London St. Pancras International/Ashford/Ebbsfleet. Our package prices are based on the lowest fares available, subject to availability.

Accommodation Supplements & Restrictions

Hotel prices are shown per person (based on two sharing) in a standard twin or double room for the number of nights as stated in the accommodation description. Hoteliers may require a minimum length of stay at certain times of the year.  We reserve the right to change prices. You may also find optional supplements relating to meals, hotel rooms and any other facilities.  Supplements are determined by the date the property is occupied, and not the departure date (unless otherwise stated).

For Self Catering holidays this will be the maximum number of adults the accommodation can sleep.  If fewer adults book the property, there may be under-occupancy supplements.

We reserve the right to alter prices and introduce supplements - we'll let you know any applicable supplements and the total price of your holiday on enquiry.

What the price includes:

This is dependent on the type of arrangements you book but may include the following:

  • Hotel - as explained above
  • Meals - as described in the accommodation description.
  • Return local transfer to your hotel (except where's a short walk.) (No transfers for city break hotels and no frills flights)
  • Transport - Return standard class travel at out standard fare, from a UK departure point, unless price indicated is an accommodation only price where transport can be added as a supplement.
  • Services of our Overseas Team and 24 hour UK Duty Office.
  • Luggage Allowance - A minimum luggage allowance of 15kgs excluding infants for holidays with flights. Additional luggage allowance may be available at a supplement payable at the time of booking. Allowances vary between airlines. Excess baggage charges apply if you exceed the allowance shown on your tickets.
  • Taxes & Charges (known at the time our brochure is published) - Air passenger duty (APD), UK airport taxes and security charges - all prices include current government APD. From 1November 2009 , destination will be categorized into four geographical bands based on distance from London. Each band will have two rates, one for standard class of travel and one for other classes of travel. The rates are subject to change and are published on the HM Revenue & Customs website - visit www.hmrc.gov.uk . Our prices may go up or down if APD rates changes after publication of this brochure. - Aviation Fuel Costs known at the time of booking (see 'Extra Charges - before booking'.) - Charges for extra security, aircraft insurance, aviation and other associated costs.
  • ATOL Protection Contribution (APC) - the price of your air package holiday includes the amount of currently £1 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA who provides financial protectionfor your holiday in the unlikely event of our failure.
    The amount you have paid will be shown on your confirmation invoice.

And whats extra:

  • Holiday insurance - you MUST be insured (see Holiday Insurance for brief details).
  • Accommodation  supplements - where applicable. See also ' Accommodation supplements and restriction' section above.)
  • Travel arrangements  - the cost of transport if booking on an accommodation only basis.
  • Travel supplements - for more information please refer to the "Travel & Stay Options & Prices" section above and the applicable travel type.
  • Meal supplements - where applicable are in the accommodation descriptions and price panels or available on request. Please note in some cases meal supplements may be compulsory, for example Christmas/New Year gala meals.
  • Return transport between your destination airport and accommodation in resort is not included unless stated.
  • Optional excursions.
  • Charges, made by accommodation -see section 'local charges' below.
  • Locally collected taxes (including arrival/departure taxes  and entry visas where applicable).
  • Accommodation deposits - in some cases on arrival at self-catering accommodation you may be asked for a deposit. This is refundable, less the cost of any damage or loss.When you register, many hotels will ask you for an imprint of your credit card to cover any personal extras.If you don't have a credit card, they my ask for a large cash deposit.
  • Excess baggage on coaches and aircraft - excess baggage charges will apply if you exceed your allowance and/or you take sports equipment.
  • In flight meals - an in flight meal is not included in the price of our holidays unless it is provided by the airline free of charge.
  • Credit card charges - prices advertised in this brochure apply to payment by cash or debit card.A charge will apply to payment by credit card - please ask for details.
  • Personal holiday insurance.

Local Charges

At some accommodation certain amenities may carry a local charge. Unless we have stated that a service or facility is ‘free’ in our accommodation descriptions, you may be asked to pay a charge. Here are a few examples of what you might expect to pay for locally, but always check first as there may be others.
  • Facilities and equipment such as spas, whirlpools, indoor and outdoor pools, sauna, table tennis, billiards and other sporting equipment.
  • Health and beauty treatments.
  • Property owners may charge guests to use sun loungers / parasols around swimming pools and on private beaches.
  • Entertainment and activities.
  • Highchairs, cots, hotel-run children's clubs and meals for infants.
  • Meals and beverages from restaurants and bars at your accommodation.
  • A la carte meal options.
  • Safety deposit facilities, room service, mini-bar, TV/satellite TV, telephone calls, air-conditioning, sea views, Wi-Fi and internet.
  • Daily car parking charge at some hotels/apartments.
  • Porterage of luggage at any stage.

Extra charges before booking
Please note carefully, as we indicate underneath the price panels, prices include an amount to cover our current fuel charges known at the time our brochure is produced. You should be aware that these charges and costs may change between date of publication of this brochure and the time of travel. We reserve the right to alter prices and introduce fuel supplements where changes in fuel costs occur.

Furthermore, although we have included in our prices an extra charge to cover aviation, security, aircraft insurance and other associated costs, you should be aware that these charges and costs may change between the date of publication of this brochure and the time of travel. Since all these costs are beyond our control and subject to further changes, we reserve the right to pass on any additional charges to you and they will be added and shown separately at the time of booking. We reserve the right to change prices - prices can go up or down. Please therefore check carefully the total costing, including any additional charges, with us or your agent before you book.

Surcharges – price increases after booking
We reserve the right to surcharge - please refer to our Booking Conditions for details

Promotional Publications
On occasions, we may make special offers on holidays at properties which are featured in this brochure. These special offers may for example be made in a series of one-off or promotional publications. The special offer packages may not be identical to the packages featured in this brochure. For example, the special offer package may not include airport-resort transfers or children's club activities. The deposits for special offer holidays will also be higher than stated in this brochure. For further details please contact your travel agent or us and also refer to terms and conditions that are contained in all special offer literature that is produced.

Tour Extensions
If you would like to add an extension to one of our tours, we will be pleased to arrange it for you. We will charge £25 for each person to cover the extra work involved in booking separate arrangements and providing separate documents. There may also be extra costs, including accommodation costs, airfare supplements and transfer costs which are available on request. Please note that porterage is not included.

Infant/Child Prices:

Child reductions
Many hotels offer a reduced child price. In the price panel, an ‘up to amount’ will be stated. The saving relates to the maximum accommodation saving available to a child aged 2-11 years inclusive, when sharing a room with two full fare paying adults. Your travel advisor will calculate the best possible child price for you.

Infant/Child Price Conditions
Definitions of a child in terms of age are standard: an ‘infant’ is under 2 years and a ‘child’ is between 2 and 11 years on the date of return travel.

  • A ‘child’ must take up a seat.
  • A hotel’s definition of a ‘child’ can and does vary. You may find children under 11 years are eligible for a greater accommodation reduction or that children over 11 years may be eligible for a saving (not shown in the price panel). Your travel advisor will calculate the best possible rate for you at the time of booking.
  • Unless otherwise stated, children aged 12 years and over will have to pay the adult price.
  • Child reductions are only available for children sharing a room with two full-fare paying adults.
  • Third and subsequent children pay the adult price, unless otherwise stated in the price panel.
  • A full adult deposit must be paid for a ‘child’.
  • ‘Infant’ charges vary depending on the airline, type of fare selected and destination. Infant charges will be confirmed at the time of booking. An ‘infant’ will sit on an adult’s lap for the duration of the journey. Please note, taxis and shuttle buses may not have child or baby seats. Extra services or facilities e.g. cots, highchairs etc must be paid to the hotel/apartment locally.
  • Children do count towards apartment occupancy levels.
  • Any child ages you provide must be applicable to the relevant date of return departure. If a child is older on the date of return departure than originally specified at the time of booking, they may no longer qualify for a child reduction and you will have to pay the full adult fare, plus any relevant administrative fees, before the party can travel. Please check carefully with us or your travel agent before booking.
 
Children stay for free
In some hotels, younger children aged 2-5 years may be eligible to stay for free in the hotel. Where this is the case it is highlighted in the property description with a CHILDREN STAY FOR FREE logo.

Free Nights

A large number of hotels offer free nights on selected dates throughout the season. Please note, that the price you see in the price panel will already have taken into account the free night discount. To benefit from a free night offer, your stay must include consecutive nights and satisfy all the qualifying dates and details shown. The free night is usually either the last night of your stay, or Sunday if applicable.

Discount Offers

Where we make discounts available on our holiday prices, these may vary on a daily basis and are subject to change without notice. We also reserve the right to withdraw discounts completely. For latest discounts, please search online, call us or consult your travel agent.

Before you book

Special Offers
Most of offers shown in our brochure are dependent on certain conditions being fulfilled. These are carefully detailed against the offer but please ask if you are unsure. Some offers must be booked at the time you make your reservation. Others are subject to availability on your arrival at the hotel but must be requested when you book the holiday. To gain the best from the offers featured please read the conditions carefully. Please note that some of the offers cannot be combined.

Free Night Offers
To benefit from a free night offer, your stay must include consecutive nights and satisfy all the qualifying dates and details shown. The free night is usually either the last night of your stay, or Sunday, if applicable.

The properties, prices, offers and travel arrangements described in this brochure do not apply to groups. Not all featured properties are suitable, or indeed accept, group bookings (usually, but not necessarily defined as 10 or more people). Our Group Travel team will be happy to advise on suitability, provide a price quotation and tell you if special deposit terms apply.

Honeymoons, Anniversaries & Birthdays
Many hotels offer honeymooners and guests celebrating anniversaries and birthday special treats such as fruit, wine, flowers, candle-lit dinner, or free room upgrades (see also 'free room upgrades' below).Where available, please note that the hotel may ask you to produce a marriage certificate in order to benefit from the honeymoon/anniversary offers.

Room Upgrades
Where applicable and unless otherwise stated, offers of room upgrades shown in the brochure will be determined by availability when you travel and your room will be allocated on arrival at the accommodation. If your room is upgraded, please note that this will note necessarily be to the next highest category featured in our brochure , as we do not sell all room types at all hotels.

Groups

  • All offers are subject to availability and the number of group offers per departure may be limited or withdrawn without prior notice. Group offers may be limited to selected hotels/ apartments in our brochure. Please ask for details.
  • Group discounts / free places cannot be used in conjunction with any other offer.
  • Children do not count towards group bookings.
  • Free places cover the panel holiday price and flight supplement. Supplements for meals, under occupancy, room facilities and insurance are excluded.
  • The group must book exactly the same holiday at the same time. We may allow large groups to travel from different airports on application, in which case the free place will apply to the cheapest holiday.
  • Free places will be dependent on the number of full paying adults traveling. Free places will be calculated on the final number of passengers travelling. Cancellation of group numbers may result in the loss of free places/group discount.
  • Free places for groups above 30 will be on request. Splitting large groups into smaller ones is not permitted.
  • All passengers must pay the deposit.
  • Names may be required immediately at time of booking on some departure dates or destinations. Subsequent name changes will incur an amendment fee. When supplying passengers' names, you must at the same time also confirm your rooming list - by this we mean who is to share a room with whom. If you fail to do so, we will allocate rooms and cannot accept any liability if these arrangements do not meet with your approval.
  • Any person who acts as the leader of a group (whether or not they travel on the holiday), shall be the 'lead name' with all the usual responsibilities associated with that role as set out in our booking conditions. In addition, the group leader shall be responsible for confirming all travelling passenger details to either the Travel Agent (when booking through an ABTA member agent) or directly to our Reservations department. They will be responsible for paying all sums that are payable in respect of the booking as a whole (including any amendment /cancellation charges), and for passing on accurately and in full to travelling passengers any and all information issued by the Travel Agent or us, including but not limited to passing on copies of our confirmation invoices and a copy of our booking conditions.

Before You Go

Travel Tip:
Before you set off on your holiday you will need to take the recommended health precautions. Please be aware that certain destinations require visas.


Weather Hazards:
The sun should be treated with respect especially in the mountains at high altitude. Make sure you apply sun lotion throughout the day and go easy on the sunbathing, particularly in the first few days. Watch out for signs of burning, heat exhaustion or sunstroke (reddening skin, sleepy, dizziness, headaches) and make sure you drink lots of (non-alcoholic) fluids to avoid dehydration. 


Weather and Natural Disasters:
Destinations featured in this brochure may be affected by weather patterns such as storms, flooding or seismic activity causing earthquakes. Different weather patterns occur at different times of the year, their impact on destinations can and does vary. Its not possible for us to publish detailed information on weather patterns for each destination in our brochure, and weather advice can frequently change, we recommend you check the latest FCO Travel Advice for your destination. Visit www.fco.gov.uk/travel for information. When a storm or natural disaster occurs, travel and accommodation arrangements may be significantly disrupted. It is extremely difficult to predict with accuracy the actual path, duration or effect severe weather patterns and seismic activity may have and the effects of actual or threatened bad weather and natural disasters are beyond our control (please refer to our Booking Conditions., section 'Circumstances Beyond Our Control' for details of our responsibility to you in these circumstances). If a storm or natural disaster is forecast to affect one of our destinations, we work with local and international authorities, our Health and Safety team, our overseas team and local agents to try to minimise disruption and keep you well informed. It may be that an evacuation of your resort, or a delay or cancellation of your flight to or from the resort may be necessary. In the event of changes to your holiday due to actual or threatened bad weather, we are not able to offer any compensation. 


Health Precautions:
Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include; www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org.uk your General Practitioner or a specialist clinic. Please note you are strongly advised against scuba diving for 24 hours before travelling by air. Whilst many Western European and North American destinations currently have no compulsory inoculation requirements, advice about destinations can change. Customers travelling to worldwide destinations are recommended to seek advice from the sources mentioned above and, where recommended, obtain vaccinations or tablets for protection.

Biting insects (including mosquitoes) are common in many countries, and they can spread disease. Insect repellents, especially those containing DEET, can be useful in helping to prevent bites. You can also reduce the risk of bites by wearing clothes that cover your skin, including your arms and legs, especially during the evening and at night.
If you are visiting an European Union (EU) country you should obtain a European Health Insurance Card (EHIC) and take it with you when you travel. The EHIC can be obtained free of charge by completing an application form available from main Post Offices and from www.dh.gov.uk/travellers
Please note, the EHIC is in addition to Travel Insurance, not instead of it.


Travel Advice
FCO.gov.uk
The Foreign and Commonwealth Travel Advice Unit issues and frequently updates advice for those travelling outside the UK. The advice includes general warnings and specific information for the benefit of travellers. Ask your travel agent for details of any current advice for the country or countries which you plan to visit when you book your holiday. You are also advised to check this information before you go by accessing the latest Travel Advice on www.fco.gov.uk , alternatively email traveladvicepublicenquiries@fco.gov.uk or telephone the Foreign Office Travel Advice Unit on 0845 850 2829.

Passports and Visas

British Citizens
The following information applies to British Citizen's holding a UK passport issued in the UK. Non-British Citizen passport holders or British Citizens holding a UK Passport issued abroad should contact the appropriate consulate or embassy for clarification. Please note, both passport and visa regulations can change and you should therefore check with your travel agent or the relevant embassy well in advance of travel. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. 

Your responsibility:
It is the responsibility of passengers to ensure they have valid, acceptable passports and any required visa or any other documentation for the travel they are to undertake - you must be able to meet the entry requirements for both your final destinations and any stop-off points en-route. Passengers without the correct documentation may be refused carriage by the airline or entry into any country. Where entry is refused, fines or other financial penalty will be imposed on or by the airline and the passenger(s) concerned will be required to immediately return to their country of departure. Any passenger who travels without the required passport/ visa/other documentation is solely responsible for and must immediately pay all fines, surcharges, other financial penalty, costs (including the cost of their immediate return flight) and any other sums of any description which are incurred or imposed by the airline or incurred by ourselves. This will be the case regardless of whether the lack of correct documentation is spotted at the departure airport. We can accept no liability in this situation and no compensation, expenses, refund or other sum will be paid. 

Validity:
A valid passport is essential when you travel abroad. Although your passport has been issued for 10 years (5 years for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically 6 months). If your passport is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans. 

Names:
At the time of booking please ensure you supply your first name and surname, (as they appear on your passport) as both of these must be stated on your flight ticket. This will reduce confusion and delays at check-in. It is anticipated that customers could face more queries and delays as more countries introduce Advance Passenger Information systems. You may not be able to travel and insurance may be invalid if the name on your passport and travel documents don't match. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can make the necessary changes to your holiday documentation. 

Children:
Are required to have their own passport. 


How to contact the passport service
General passport enquiries should be directed to the Identity and Passport Service. Please visit their website: http://www.ips.gov.uk or telephone: 0870 521 0410.

Apply early:
If you need to apply for a passport or renew an expired passport, you should do so well in advance of travel and at least four weeks before. (If you are 16 or over and have never had a passport in your own name, you should apply for one at least six weeks before your holiday. The UK passport service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to protect your identity). Visit http://www.ips.gov.uk

Currency and Money

Most people travel with cash, traveller's cheques and a credit card, usually because it's the safest, most time and cost-efficient way of carrying travel money. Visa or Mastercard are probably the most widely accepted cards abroad, so it is best to decide which you wish to take and leave any others behind in a safe, secure place. Take most of your paper money in traveller's cheques - your credit card may give you access to local currency, but it could be at a high rate of interest and exchange rates may be poor. You should take some local currency so you don't have to worry about exchanging money when you arrive. You might need some cash for a taxi or tipping. Always make use of hotel safety deposit boxes, and wherever in the world you're travelling - never carry around large amounts of cash.

Travel Arrangements

At the Airport/Train Station/Ferry Terminal

Check-In:
The following information is designed to help you complete the check-in process as quickly as possible. If you fail to check in on time, the transport provider is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility. If you fail to check in at all for your flight/train/ferry from the UK, we retain the right to cancel any other arrangements you have booked with us and you will be unable to use your return transport to the UK. No refund can be made for any unused arrangements.
When you arrive at the check-in desk, you will be asked for your ticket, passport and baggage. If travelling in a group, please make sure all members of your party are at the desk. Once you have checked in, you can move through to the departure lounge where you will find further information, including your departure gate number.

Transport Schedules:
The timings of transport providers printed in the brochure are as known at the tome of going to press. The timings are provisional only and can change as airlines, train and ferry operators can make changes over which we have no control, and are therefore given for guidance only and are subject to alteration and confirmation. Our reservation system will show the latest timings for your flight/train/ferry. Always check all your transport information when you receive your invoice and tickets. Though we are not responsible if your flight, ferry or train is delayed, we will do our best to arrange for the operator to give you appropriate meals. We will not actually provide these ourselves.

Flights
You must check-in at least 2 hours prior to departure, although we recommend 3 hours. Failure to do so could result in you being denied travel. Remember no calls will be made for your flight so please make sure that you are at the departure gate no later than 45 minutes before your departure time (60 minutes for some destinations). Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense. Most airlines permit the in-flight consumption of alcohol purchased from the on-board bar service only.

Security:
Please keep your luggage with you at all times. Never carry packages or presents for anyone else. Unattended luggage will be removed and destroyed.

Emergency Exit seats:
Please note, for safety reasons we are unable to allocate seats on emergency exit rows, to either disabled passengers or children.

Pregnancy:
Regulations vary from airline to airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If you are in doubt, please check with the airline concerned. We recommend that you also consult your own doctor.

Fitness to fly:
You may need permission to fly from your doctor if you suffer from certain medical conditions, which may mean you also require assistance from the airline.

Baggage delays:
Although handling arrangements at UK departure points are excellent, there are occasions when your baggage may be delayed. However, if the recommended insurance is taken, you are covered for emergency purchases.

Sporting Equipment:
Most airlines can accept most types of sports equipment - charges apply. All such items will travel on a weight and space-permitting basis only. You should also have insurance for these items.

Hand Baggage:
The check-in agent at the airport will ask you to show your hand baggage. Only one item of hand baggage is permitted and there may be restrictions on weight and size. The low dose X-Ray machines used at UK airports to examine hand luggage will not affect photographic film. Hold baggage is subject to a higher dose X-Ray inspection and we suggest therefore that you pack your film in your hand luggage. Items such as knives, scissors, tweezers and laser pointers may not be carried as hand luggage. These should be carried as hold baggage only. Any such items or sharp objects will be confiscated if packed in your hand luggage. For full details of items permitted on board, please check with the airline you are flying with.

Hold Baggage:
Your hold baggage must not exceed the stated allowance on your ticket. A charge will be made if the stated allowance is exceeded. Baggage allowances range from 15kg up to 30kg. Individual items of luggage must not exceed 30kg for lifting purposes.

Medical Equipment:
If you are carrying medical/mobility equipment, you must ensure that you have adequate insurance to cover the items for possible loss or damage.

Valuables:
Please remember to pack any valuables including money, credit cards, jewelery, keys and camera equipment in your hand luggage and not in your hold baggage.

In Flight Safety
The safety and welfare of passengers is of paramount importance. While we wish to create a genuine holiday mood, we will deny boarding or impose additional conditions of carriage on any passenger who:

  • is intoxicated and or disruptive.
  • found to be smoking on board our aircraft.
  • makes an inappropriate remark.

Inappropriate remarks are considered as any comment or statement made by a person, which indicates they may be carrying a bomb (or other such explosive device), a firearm or weapon regardless of that person's intent or reason for making the commentor statement. 


Although we want you to start and end your holiday on a high note, please make sure that you keep any drinking to a minimum before the departure of your flight. We will deny boarding to any passenger who appears to be intoxicated or whose behaviour we consider to be disruptive. Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense. 


We realise that some larger passengers, due to their size, often find that aircraft seat width is insufficient for their needs. For your own safety and comfort and that of other passengers, you must advise us or your travel agent at the time of booking if you know or are unsure as to whether the seat size on the aircraft will be sufficient for your needs. If you do require additional space, then subject to availability, you can purchase more than one seat located side by side or if you prefer, a wider seat in an upgraded class (where applicable). We regret however, that due to additional costs incurred by us, you will have to pay the full cost of all seats required by you, plus any upgrade supplement per seat. 


Smoking:
Please note that whatever airline you fly with, all UK airlines have a strict no-smoking policy throughout the aircraft.

Deep Vein Thrombosis
Deep Vein Thrombosis (DVT) is a serious condition where blood clots develop in the deep veins of the legs. Prolonged immobility is generally thought to be the common underlying risk factor, and thus any travel involving prolonged immobility can result in developing a DVT. A wide range of advice is available on DVT - you are strongly recommended to obtain advice that will include information on those people most at risk of DVT and how to reduce risks when flying.

Most passengers can reduce risks through keeping circulation active by practicing in seat exercises, especially leg exercises, and walking around the aircraft whenever possible. Most airlines provide details of suitable exercises you can do and other measures you can take to reduce risks within their in-flight magazines or during in-flight videos. More comprehensive advice can be found on the UK Department of Health's website www.dh.gov.uk but if you believe you are at a higher risk or have any concerns about the risks or doubts about flying, you must consult your GP before you travel.

Seat Pitch:
we advise that the distance between the back support cushion of your flight seat and the back of the seat or other fixed structure in front of your seat will not be less than the minimum stated in the UK Civil Aviation Authority's Airworthiness Notice No.64, issue 2 of the 29th October 2001 (26 inches).

Flight Routing: a direct flight may touch down enroute for re-fuelling, or to pick up and/or drop off passengers. In these instances you are not normally required to disembark and the flight is still considered to be a direct flight. A non-direct flight may require a change of aircraft en-route while a non-stop flight will take you directly to your final destination airport without stopping.

Code Sharing:
Some airlines now work in partnership with one another and sell seats on each other's planes to enable more choice and better onward connections. This means that your flight may be with a different company to the one you expect.

Airline (Operating Carrier) Information:
In accordance with EU Regulations we are required to advise you of the operating carrier(s) (or, if the operating carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking.
Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the operating carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.
Any change in the identity of the airline, flight timings and/or aircraft type will not entitle you to cancel or change to other flight arrangements without paying our normal charges except where specified in our conditions.

Eurostar:
You must check in a minimum of 40 minutes prior to the departure time on your ticket. Special needs passengers should add 45 minutes to standard check in times.

Eurotunnel and Ferries:
You must check in at least 1 hour prior to departure but we do recommend you arrive at the port 2 hours prior to travel.

Your Flight

Scheduled and Low Cost Flights:
Scheduled flights are based on pre-determined schedules set by airlines. Low cost flights are booked directly with the airline and are subject to change. A scheduled flight may have intermediate stops or require connecting flights and some scheduled airlines work in partnership with other airlines to give more choice and better onward connections. Whilst the flight information included in brochures is as accurate as possible at the time the brochure is printed, tour operators and airlines do regularly review flight arrangements to ensure flights serve customers in the best possible way. This occasionally does cause disruption and changes to flight times - where significant, these changes will be advised to you before you travel.

All Flights

Carriage of infants (0-24 months):
The minimum age airlines allow carriage of infants does vary between airlines, please ask your travel agent or contact the airline direct for information. If choosing to sit the infant on an adults lap, please see Child Price Conditions (Your Holiday Price section) for prices. If choosing to occupy a car seat, we recommend you contact the relevant airline for regulations for the car seat. The price of a seat for an infant will usually be the adult seat only price. Children aged 2 or over on the RETURN flight must pay the appropriate child price of the holiday.

Carriage of unaccompanied minors (under 16 years): Most airlines will not accept children under the age of 16 years unless accompanied by an adult. Please refer to the section on 'Your Holiday Booking' in our Booking Conditions for our policy on children travelling unaccompanied.

Fly Rail Luggage

Fly rail luggage is a unique luggage transportation service available to visitors flying into Switzerland and purchasing a rail transfer or rail pass.

Outbound Fly Rail Luggage:
This service allows customers to check in luggage at their UK departure airport. Together with the Swiss Rail system, Swiss Travel Service organise for the luggage to be transported direct to the customers' hotel. Depending on the flight arrival time in Switzerland, the luggage arrive either in the evening on arrival day or the morning after arrival day. The 'Outbound Fly Rail Luggage' service is available for customers flying in to Geneva and Zurich with all airlines, including low cost carriers. Unfortunately, we are unable to offer this service to Berne, Flims, Geneva, Montreux and Zurich.

Inbound Fly Rail Luggage
For customers flying with Swiss Airlines from Geneva or Zurich, or British Airways from Zurich, the 'Inbound Fly Rail Luggage' service is available. Luggage is left by the customer at their hotel reception for collection the evening before departure or, for later flights, on the morning of departure. Swiss Travel Service, along with the Swiss Rail system transport the luggage direct to the departure airport and organise for it to be checked in for the return flight. The customer collect their luggage at their UK arrival airport. Unfortunately, we are unable to offer this service from Ascona, Berne, Davos, Flims, Geneva, Montreux, Zurich, Lenk, Pontresina, Vevey, Villars and Weggis.

Inbound Airport Baggage:
Where the 'Inbound Fly Rail Luggage' is not available, 'Inbound Airport Baggage' is often possible. This service is similar to the full Fly Rail Luggage service however the customer is responsible for collecting their luggage at the SBB counter at their departure airport and checking it in for their flight. Unfortunately, we are unable to offer this service from Berne, Flims, Geneva, Montreux or Zurich.

Fast Baggage:
For customers travelling within Switzerland between resorts, the Fast Baggage Service is available. Luggage is left for collection at the hotel reception for check in at railway station before 9am and reaches the destination hotel sometime after 6pm. Unfortunately, we are unable to offer this service from Berne, Flims, Geneva, Montreux or Zurich.

Important Information:
Luggage does not travel on the same rail services as passengers therefore we always advise customers to carry an overnight bag and to put any medication into their hand luggage. Bulky items such as bicycles, windsurf boards and items weighing over 32kg will not be accepted.

Disabled Travellers

Passengers Travelling with Reduced Mobility
The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not equipped to cater for the needs of many disabled holidaymakers. Furthermore the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users. It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation, resorts, transport and services, and that you are fully satisfied you have made the correct choice before you book and confirm your holiday.

Please note: if special arrangements need to be made for you an extra charge may have to be levied. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you. If you require help/assistance on your flight or at your departure airport, please inform us at the earliest opportunity. We will pass on your requirements to the relevant airport / airline. For customers who require support or advice prior to booking, ask your travel agent to contact us, or if you have booked direct please contact our Special Needs Team on 0800 107 3409. This is a dedicated number for special needs enquiries and we are unable to transfer calls to other departments.

Make your booking:
Passengers with reduced mobility are strongly advised to contact us on 0800 107 3409 before making your reservation. This will enable our reservation agents to confirm availability of any assistance requirements prior to booking, as any changes made after booking will be subject to our standard change fees. Do not hesitate to contact us on 0800 107 3409 for further information, we will be pleased to answer any questions or queries that you may have regarding assistance.

People needing assistance at the airport:
If you are a wheelchair user or have reduced mobility, you need to call us on 0800 107 3409 prior to booking, to request assistance service at airports. If you do not request this in advance we cannot guarantee that this service will be available, as there is a limit on the number of passengers with reduced mobility and the number of wheelchairs we are able to assist on the day with no pre-notification. The airport will signpost designated points for passengers with reduced mobility.

Wheelchair users:
If you have your own wheelchair, this will be carried free of charge in addition to your normal baggage allowance. Since a wheelchair is carried in the hold and collected in the baggage reclaim area, we advise that it is adequately insured against loss or damage since the airline liability is limited. Electronically powered wheelchairs will be accepted for travel, providing that the general conditions for their carriage, as outlined in the IATA Dangerous Goods Regulations, are met. These relate to the batteries used to power wheelchairs. Since the batteries will remain attached to the wheelchair, it is important that the wheelchair can be easily stored in an upright position when collapsed for carriage. Batteries must be disconnected and the battery terminals insulated to prevent accidental shorting.

Accompanying companion for reduced mobility passengers:
A carer must travel with any passenger who does not meet the DFT (Department for Transport) code of practice definition of self reliance. In establishing whether someone is 'self-reliant' please refer to the DFT code of practice. If you are not self-reliant (capable of taking care of all your physical needs independently in-flight) a carer is required for travel to take care of these needs. The carer must purchase a ticket at the same time. A carer can travel with a maximum of 2 passengers requiring additional assistance as outlined above. Due to CAA (Civil Aviation Authority) regulations, any persons with reduced mobility or any physical disability or intellectual impairment cannot be allocated seats adjacent to the emergency exits.

Visually impaired passengers
Passengers who are blind or visually impaired should also please contact us on 0800 107 3409 to make your booking. Most airlines are able to carry guide dogs on many routes, please contact us on 0800 107 3409 and we will check full details with the airline. The dedicated number shown is for special needs enquiries and we are unable to transfer calls to other departments.

Special Assistance Services:
Customers with special needs who require advice or assistance should contact our dedicated team on 0800 107 3409.

Accommodation


Your Accommodation
Accommodation can, at times, have a lively atmosphere, and facilities and entertainment may vary according to the mix and ages of guests in residence.

Official Ratings and Our Ratings:
Ratings systems are an attempt to give a guide to the overall quality of properties. The official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. However, different countries have different standards, so don't assume that a 3-star hotel in one country is equivalent to a 3-star hotel in another. Our ratings system is based on the views (at the time of publication) of senior managers both in the UK and overseas.

Tour Itinerary:
All our tours are, by their very nature, complex and include services from many different airlines, hotels and ground transportation companies. Due to the demand for these services, it is not always possible to guarantee particular airlines, flights, aircraft, ferries, trains and/or the hotels featured on a particular itinerary or departure date. It is with this in mind that we reserve the right to change any of the listed services and, if necessary, even modify the itinerary itself without prior notice. Where any alteration significantly changes your tour itinerary or tour dates, we will always make every effort to give as much advance notification as possible. Changes to tours may also be necessary once the tour has commenced, changes may include the sequence of visits being altered according to local conditions. 


Accommodation and Room Types:
When we mention room types in our brochure or on our website, in most cases you can expect to receive a room similar to that described below. Please note however that whilst room categories in different hotels may have the same or similar names, the criteria for their classification is likely to differ, as these are the names the hotels use and they do not have standard definitions. We do not always sell all room types at all hotels. When you make a booking we will pass on the details of the room type you have selected to the hotelier, but it may not always be possible for them to provide a room type/configuration exactly as booked. The following sections provide some additional information on accommodation and room types.

Hotels and Hotel Rooms:
The term 'hotel' is used to describe various types of accommodation and does not necessarily distinguish between local classifications such as 'aparthotel', 'holiday village', 'resort and spa'.
Hotel/Hotel chains: sometimes hotels change the name of the chain through which they are marketed (e.g. Marriott). If such a change occurs at your hotel you will only be advised if we believe it involves a significant change in facilities or standards.

Room Information
Twin and Double Rooms - a 'Twin' is a room with two single beds and a 'Double' is a room with a double bed. A double bed may be two single beds with double bedding.
Austrian Twin Rooms - the term Austrian twin is used to describe two separate mattresses and bed linen on one large bed frame with a common headboard.

Single Rooms - a 'Single' or 'Twin for sole use' is a room with one or two single beds.
Rooms sleeping up to 4 people - some hotels have rooms that sleep up to 4 people. Room layout may consist of up to 4 separate beds or a combination of double, twin, camp beds, sofa beds or rollaway beds. In some hotels 3rd and 4th beds may be only suitable for a child, but in other hotels there may be a reduction available if 4 adults share the room (see price panel for details). Rooms for up to 4 persons may not be any larger than standard twin or double rooms so space is likely to limited and the room may be cramped. Where rooms do accept extra beds, some hotels may require an additional local charge to be paid which can vary by destination, please ask for details when you book. In most cases extra beds for children are only suitable for children aged 12 and under. Though we will do our best to help, please note that we cannot guarantee the room configuration or type of beds that you will be provided with. Please note that if you book a multi-bedded room but your party is less than the number shown then the hotelier may allocate you a room with less beds than when you check in.

Suites and Junior Suites - a 'Suite' and 'Junior Suite' usually contain a lounge/living area. A 'Suite' is likely to contain a separate sleeping area whereas a 'Junior Suite' the sleeping area may not be completely separate. Room layouts can vary by destination. Our descriptions of 'Suites' and 'Junior Suites' usually state the number of persons who can occupy the room type (e.g. 2-4 persons). If there is less than the maximum number of persons in your own party, the room type may contain less than the maximum number of beds. Children paying less than the full cost do not count towards occupancy of the suites/junior suites or villas.

Baths - baths may not always be full sized and showers may not always have a shower tray or a curtain. 

Room Views:
If you would like a specific view, please be aware that rooms described as having a mountain or valley view may not have a full view because of trees or buildings blocking the view.

Accommodation Layout:
Large hotel complexes may have low-rise wings or a number of accommodation blocks spread across large areas. These may be separate from and a few minutes walk to the main reception and restaurant areas. Where applicable, this is mentioned in the property description.

Single Rooms and Single Supplements:
If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Hotels price their rooms as doubles and they do not reduce the rates if they are occupied by a single person. The costs to the hotel of providing the room - heating, lighting, cleaning etc. are the same regardless of how many people occupy that room. Hotel design may mean that single rooms are smaller and may have different facilities to standard rooms. While there is normally a supplement for these rooms the overall cost will usually be less than when a single person occupies a double room. The prices we charge reflect the costs of under you, and in this case this is classed as the first night of your holiday.

Meal Service:
Providing meals from a self-service buffet is popular in hotels. We include the most up-to-date information we have about meal service in our accommodation descriptions, but occasionally arrangements will change. Breakfast will be of the 'continental' type unless stated otherwise. In certain properties, extended or 'English' type breakfasts are available and may be at an extra charge. Many properties are not necessarily used to catering for special diets and therefore if you have particular or specific requirements, you may find that the choice is limited. As a matter of courtesy to fellow guests, property owners may require diners to wear long trousers whilst dining in their restaurants. If this is a concern then please telephone to check for your individual property's details. Wherever more than one restaurant is advertised, meals for bed and breakfast, half board, full board and All-Inclusive guests will be taken at the main restaurant (usually buffet-style), unless otherwise stated. Where meals can be taken at alternative restaurants, a reservation is usually required.

How many nights are spent in your accommodation?
Your accommodation is usually reserved for you from 1200 noon (from 4pm in some areas) on the day of your departure from the UK. However, at some larger hotels, delays may occur with check-in whilst your room is prepared for you. For night flights departing between 0001 and 0400 hours, the day of departure is deemed to be the previous day. In some cases, depending on your flight times, you may arrive in the early hours or during the course of the morning. Your accommodation should be immediately available to you, and in this case this is classed as the first night of your holiday. Rooms are normally vacated at the internationally recognised time of 12 noon on the last day of the holiday. However, there are some areas where a 10am vacating time is operated. On occasions there may be several hours to wait before the departure of your flight home. In such cases a room may be made available for changing and storing luggage. Sometimes hotels will let you keep your room but they are entitled to make a charge. This is not normally possible with apartments. If you are on Half Board, Full Board or All Inclusive it is possible that you may lose a meal owing to your own particular flight times.

Air Conditioning:
Some properties have individual air conditioners located in either the bedroom or the living area, allowing you to adjust the atmosphere to your own liking. In some descriptions we have indicated that there is centrally-controlled air conditioning. This means it is operated at the discretion of the management, both in bedrooms and public areas. In such cases air conditioning may be restricted to particular times of the day and to the hottest months of the summer. It may be that only cool air is provided, not necessarily warm air as well. There may be a local charge for air conditioning in some rooms.

Accommodation Maintenance
Certain accommodation featured in this brochure is operational all year round. From time to time it will be necessary for certain facilities to be withdrawn for general maintenance purposes. Water and electricity supplies may be interrupted whilst this essential maintenance is undertaken.

Other Guests:
We do not have exclusive use of all properties featured in this brochure. It is possible therefore, that there may be guests from other countries and of mixed age groups at your accommodation. Many hotels we feature do operate corporate conference facilities and there may be occasions where business meetings are taking place during your stay.

TV Channels:
As many hotels we feature have satellite TV shown in rooms, we recommend that you use the same care and supervision with children watching TV, as you would at home. Some channels may be of an adult nature. There may also be limited numbers of English-speaking channels.

Internet Access/WIFI:
Please note that where a description states 'internet access' or 'Wifi', this does not mean the hardware will be provided or that access is free.

Infants

Please note that in each accommodation description we state the maximum number of occupants a room or apartment can accommodate; this number can include ONE infant unless otherwise stated. If you need to book more than one infant into a room, please contact us before booking, as enquiries will need to be made with the hotel/apartment manager. For any bookings made which exceed this stated maximum and for which we are advised cannot be accommodated, we reserve the right to pass on the cost of any additional/different rooms/apartments required to accommodate the booking. There may be a charge locally for infants for use of services or facilities in the accommodation.

Please let us know when you book if you need a cot. You may have to pay a charge locally for this and any other special services or facilities you require. When you arrive, you should check that the cot is satisfactory. If not, you must let your hotel or representative know immediately. Certain hotels, resorts, tours and excursions may not be suitable for children or infants. You should read the brochure description carefully to make sure that they meet your needs. Our staff will also be able to advise you if you are still unsure.

Hotel-Run Children's Clubs:
Standards and facilities at children's club's featured in this brochure may vary. We are unable to accept responsibility for or give any guarantee for the standard of the facilities and qualifications of personnel at hotel run clubs. Children's club(s) may not meet standards of similar facilities in the UK and guests are strongly advised to remember that local standards and requirements in respect of such clubs may differ overseas and so you must ensure that you are completely satisfied with the facilities and staff providing this service before you enrol your child or children into the club and into the clubs' care.

Spa Centres and Wellness Centres

Admission and Opening Times:
Spa centres are very popular. In order to avoid disappointment, you are strongly advised to visit the centre the day afer you arrive in resort to arrange convenient times for, and book, treatments. An admission fee may be payable; treatments cost extra. Treatments provided by the hotel will be payable locally.
Opening hours are usually between 10.00 and 18.00 most days and close for lunch anywhere between the hours of 12.00 and 14.00.

Spa Rules:
Many centres stipulate some or all of the following:

  • Arrive with plenty of time before your treatment is due to start
  • Do not bring valuables, as management cannot be held responsible for loss or damage
  • Mobile telephones are not permitted
  • Where treatments involve water, guests are expected to bring their own swimsuit
  • Certain treatments may include a medical consultation as part of the treatment; this is to ensure you do not suffer any medical conditions that may be incompatible
  • Drink plenty of water before and after hot tub/ sauna/steam room visits

Health:
Although spa treatments are regarded as safe they are not always suitable for everyone. Conditions such as high blood pressure, poor circulation, deep vein thrombosis and heart disease may not be conducive to spa treatments. Similarly if you have recently had an operation, are pregnant or taking medication, you may not be able to use some treatments. We recommend you check with your GP if any of the above or similar applies and you wish to undergo spa treatments.

Nudity:
Please note that nudity is the norm in most saunas/steam rooms and sometimes within the spa centre as a whole. Clothing/ swimwear inhibits circulation and may overheat the skin in saunas etc and synthetic fabrics can breed bacteria; for this reason you may be requested to remove either your clothing or yourself from these facilities by concerned fellow users or staff.

Entertainment and Sports Facilities

These differ from hotel to hotel, so please read the descriptions carefully. A charge may be made locally for entertainment and the use of some hotel facilities where these are not included in an all inclusive/full board plus package. Not all hotels provide entertainment, and the quality at those that do will vary. Outdoor sports and facilities are subject to weather conditions permitting (e.g. watersports, outdoor bars etc). All sports and leisure activities are naturally subject to availability. The hotel may have a system restricting the number of times and hours of use of certain facilities to ensure all customers can enjoy them. Whenever we are aware of this it is clearly stated.

You may be required to pay a deposit for some sports or leisure facilities, which will be refunded upon the return of the undamaged equipment. Some hotels may have additional conditions before refunding the deposit (e.g. not to exceed the time limit of usage). If applicable, guests will be informed on arrival. For safety reasons guests could be denied the use of sporting equipment if the hotel's sporting instructor feels they are not competent. In most cases relevant instruction is available but may incur a cost.

Age and height restrictions may be applied by the hotel for certain activities and facilities. These are applied locally for the wellbeing of all customers and full details will be supplied when you arrive at your accommodation. For safety reasons some sports are not available to younger children or children without adult supervision.

You should ensure watersports and other similar sporting activities you wish to take part in are covered by your own holiday insurance. Some activities/watersports may be considered to be hazardous pursuits by some insurance companies.

Safety and Hygiene

Your health and safety is of paramount concern to us, especially if children are involved. In addition to monitoring the hygiene and safety standards in all the hotel and apartments that we use, it is appropriate that we bring to your attention the need for you to be careful and to take necessary precautions whilst overseas and we need your help and cooperation with this. We would ask you to pay close attention to the following information, together with any other information we, our agents or suppliers, provide to you before you go, during your flight and when you arrive in your destination and at your hotel. It is most important that you familiarize yourself with this information and any other information you are given or on display, because not only do we want you to have a great holiday but we want you to have a safe holiday.

Swimming pools and water features:
Some of our hotels and apartments welcome local people and other holidaymakers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space and available sun loungers may become limited. Please make use of the pool shower facilities before swimming - this helps to prevent any potential infections and helps to keep the pool clean. Every pool is different and most hotels / apartments do not employ lifeguards, so you are strongly recommended to familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not use the pool after dark or when the pool is closed, even if the pool has underwater lights. You should never swim when you have been drinking alcohol. Whilst some of our hotels and apartments have water features, such as slides or flumes, which may appear in our photography, generally we do not recommend these are used. It is possible such features may have been replaced or removed since the photography was taken.

Overseas Safety Standards:
Although the accommodation featured does operate to its own country's standards, regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. For instance, the design and height of balconies may differ. The setting and enforcement of local regulations is a matter for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. You should familiarise yourself with fire procedures, including emergency exits in your accommodation, the swimming pool(s) area and any unfamiliar cooking appliances. If in doubt, ask your representative or an appropriate member of staff.

Children:
Children must be supervised by you at all times, especially near water, on balconies or in unfamiliar buildings and surroundings.

Stomach Upsets:
It is still a relatively common occurrence to suffer gastric illness when traveling abroad and being exposed to a different environment. There are many ways you can reduce the possibility of being affected, such as, not eating undercooked food, avoiding ice in drinks, ensuring you drink plenty of bottled water and avoid over exposure to the sun.

Out and About:
Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting temples and other sites of interest and when crossing roads. Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property. It is recommended not to approach cats and dogs and other animals as these may carry the rabies disease which can be passed on through bites and scratches. Please exercise caution before entering the sea or a lake as the bottom is not even and changes in depth. The sea or a lake is capable of springing surprises and we have not inspected the beach or bed for its safety.




Your destination

Our Service Abroad:
We are proud that our Overseas Teams are the best in the business. They are thoroughly trained in making sure that you have a great holiday, and being local experts, their knowledge is at your disposal. Our Lakes and Mountains holidays include a 24hrs a day, 7 days a week representation service should you need any help, advice or assistance during your holiday. We will provide you with a contact telephone number for your representative before your departure as well as a contact number for our UK Duty Office. Please note that your representative may not be located in your destination and therefore will not be able to visit your hotel.

You may not be met on arrival by your representative however, depending on the arrangements you book with us, we will ensure you receive information before you go on where to meet our locally appointed agent/supplier (e.g. taxi company).

If you have a complaint we will need to know about it and our Representative or UK Duty Office will do their best to solve the problem as soon as reasonably possible to minimise any inconvenience. This will also help us to improve the holiday experience for all our customers. There may be times when your Representative or our UK Duty Office is unable to solve a particular problem immediately. While appreciating that this may be upsetting for you, we do expect you to behave in a reasonable manner towards our staff. Consequently, should any customer act in a threatening or intimidatory manner towards our staff, we shall have no hesitation in taking appropriate legal measures.

Resorts:
In low season, resorts can be quiet with some facilities in limited supply, whereas in high season the resort is sure to be full, with facilities in full swing. However, there may be occasions where hoteliers or providers of services withdraw a facility temporarily or otherwise due to lack of demand, especially at the start and end of season. At the beginning and end of the season some summer lifts, cable cars and mountain railways may not be open and public bus services may not be fully functional.

During local or national holidays abroad, you may find facilities like shops or local attractions are closed or have limited opening / operating hours. If visiting a specific place is important to you, call your destination's local tourist office direct. You may find certain facilities, such as restaurants or nightclubs, closed during your stay, perhaps for redecoration. These closures may affect facilities in your accommodation as well as in the resort, especially early and late in the season. If you are free to travel at any time and not tied to school holidays we would recommend that you avoid peak dates as many resorts are extremely busy.

Resort Development:
Some of the destinations in this brochure are still being developed and even in more established resorts there is often a possibility of building work taking place. If in our opinion this is likely to affect your booked accommodation, we will tell you at the time of booking or, if you have already booked, you will be contacted before departure if there is time. Please refer to the Booking Conditions, section 'Circumstances beyond our control' for more information.

Local Information:
Please note that areas surrounding your holiday accommodation do not form part of your package holiday and have not been inspected. These include for example the sea, beaches, roads and mountains. You are responsible for taking reasonable care for your own safety and the safety of your party. Local events, religious festivities and public holidays are likely to influence the provision of services and facilities within the hotels and around holiday resorts at certain times.

Smoking

Restrictive legislation against smoking is increasingly common in destinations worldwide. You may find that your hotel or areas within your hotel and holiday resort operate enforced smoking restrictions. To find out more visit the FCO website www.fco.gov.uk.

Conditions in Holiday Resorts:
If there is a specific problem affecting your accommodation, you should report this to the accommodation staff, and if necessary to our appointed representative/local agent, who will do their best to help sort things out. Insects - ants, mosquitoes and cockroaches for example - are common in hotter climates. They are usually harmless, and they do not mean your accommodation is dirty or unhygienic, but obviously the sight of such creatures can be offputting if you are not used to seeing them. If your hotel has an open restaurant, it may attract local birds, some of which might try to share your food though hotels do their best to discourage them.

Though frustrating, this is a normal part of local life, and please don't encourage birds by feeding them. Please also refrain from feeding any other wildlife.

Noise:
Some resorts are within built-up areas or other places where noise is common. Noise may be audible from road traffic or aircraft (if you are near a flight path). Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer and customs (for example, festivals and religious celebrations), and is often part of the travel experience.

Driving
Laws, licensing requirements and age limits vary throughout the world. We recommend you check with your travel agent, or the relevant embassy or consulate.

Pre-Bookable - Lift Pass, Ski or Board Equipments and Tuition
For ski and snowboard holidays, to make your arrival in resort easier we recommend that you pre-book equipment, lift passes and tuition. It means all your items will be organised and reserved for you when you arrive in resort. Once booked the price will not rise. Pre-bookings can usually be made up to 5 days before travel. After this you must book ski pack items locally.

Group ski and snowboard lessons may start on specific days which may not coincide with your arrival day. Please check at the time of booking.
The prices showing on the reservation system at the time of booking your ski pack items are the applicable ones, and may be higher or lower than the prices shown in the brochure. We reserve the right to increase prices and to withdraw ski pack offers or items from sale at any time. If you wish to cancel or amend items, you may do so up to 21 days before departure at a charge of £25 per person.

General Information

Data Protection
To comply with the Data Protection Act we would like to advise you that in order to provide you with the products or services you require, the personal information you supply to us will be passed to relevant trusted partners or suppliers. This may involve sending your details to countries that do not have an equal level of privacy legislation to that in the UK. Your details may also be used for improving our customer service, analysis and occasionally, for the prevention of crime. We may also occasionally contact you by post or telephone to update you about great offers, products and services from Thomas Cook group companies and carefully selected third parties. Should you not wish to receive such information, please advise one of our sales consultants.

ABTA - The Travel Association
Thomas Cook Scheduled Tour Operations Ltd are members of ABTA with the membership number V2185. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ Tel: 020 3117 0500 or look at www.abta.com

Your Financial Protection
When you buy an ATOL protected air package or flight from us you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number 0606 (Thomas Cook Scheduled Tour Operations Ltd). In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk .

The price of your holiday includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices but will be shown separately on your confirmation invoice. Where you book a package holiday from our brochure/website which does not include a flight, we provide security by way of a bond held by ABTA. If you book arrangements other than a package holiday or a flight from us, the financial protection above does not apply.

Telephone Calls
To ensure we consistently deliver excellent customer service, telephone calls to Neilson and Thomas Cook's UK offices are recorded.








The air holidays/flights on this website are ATOL protected by the CAA. Our ATOL number is 0606. ATOL protection does not apply to all holiday services on this website. See our booking conditions for information.

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